Refund and Returns Policy

Last updated: 28 August 2026

We want you to be happy with your New Balance footwear. If it does not fit or is not what you expected, you can return it under the conditions below.

14-day right of withdrawal

If you are a consumer, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason. This matches the “14-day returns” promise shown across our Store.

How to return an item

1. Let us know within 14 days of delivery by e-mailing [email protected] with your order number and the item(s) you wish to return.
2. We will confirm the return address and instructions.
3. Send the item back within 14 days of notifying us.

Condition of returned items

Please return items unworn, in their original condition and complete with the original box and any tags. Try footwear on a clean, indoor surface only. We may reduce the refund if the item shows signs of use beyond what is necessary to check its characteristics and functioning.

Refunds

Once we receive and check your return, we will refund all payments received, including the standard delivery cost, within 14 days. Refunds are issued to the original payment method used for the order. If you chose a more expensive delivery option than our standard one, the extra cost is not refunded.

Return shipping costs

Unless agreed otherwise, you cover the direct cost of returning the item to us.

Faulty or non-conforming items

If an item arrives damaged, faulty or not as described, contact us at [email protected]. Your statutory rights regarding non-conforming goods are not affected by this policy.

Contact

ULVEN Michał Holc, ul. Krakowska 380/11, 43-300 Bielsko-Biała, Poland - [email protected]

---